Terms & Conditions

Bitesoft Co. Sales Terms & Conditions

These Sales Terms and Conditions ("Sales Terms") are between Lexluka Pty Ltd trading as Bitesoft Co. (ABN 54 634 741 950), its successors and assignees ("we," "us," or "our") and you, the person, organisation, or entity purchasing products from us ("you" or "your").

These Sales Terms apply to all purchases made through www.bitesoftco.com (the "Site"). By placing an order with us, you confirm that:
✅ You have had the opportunity to review these Sales Terms and our Consent & Disclaimer Form.
✅ You agree to be bound by these Sales Terms and our Consent & Disclaimer Form.
✅ You are 18 years or older, or have the consent of a legal guardian.

If you do not agree with these Sales Terms or our Consent & Disclaimer Form, please do not proceed with your purchase.

Pre-Approval

Before purchasing our products, you must complete and sign a Consent Form. You agree to provide accurate and up-to-date information. We reserve the right to approve or decline your purchase based on the information provided.

1. Products & Orders

(a) You may place an order through our Site. We reserve the right to accept or reject an order based on:

  • Eligibility for treatment (as assessed by our team based on the information you provide).

  • Product availability.

  • Ability to validate payment.

(b) It’s your responsibility to double-check your order details, including product selection and pricing, before confirming your purchase.

(c) Order confirmation will be provided once your payment is processed.

(d) A binding agreement exists when we issue you an order number or when you approve the contract via our payment plan provider.

(e) Change of Mind Policy:

  • If you cancel your aligner order before fabrication, a $500 change-of-mind fee applies.

  • If you cancel after fabrication, no refund is available.

(f) If you attend a BitesoftPro Initial Assessment and decide not to proceed with treatment, a $400 fee will be charged for your visit.

(g) If you purchase an Impression Kit and are found not eligible for treatment, you will receive a refund for the kit cost, excluding return shipping (for NZ customers).

2. ScanBox Policy

To track your progress, you may receive a ScanBox as part of your treatment. Please note:

  • If you lose or damage your ScanBox, you will need to purchase a replacement at $200.

  • If you change your phone and your ScanBox is no longer compatible, you will need to purchase a new one at $200.

  • We do not provide free replacements for lost, damaged, or incompatible ScanBoxes.

3. Pricing & Payments

(a) Prices are listed in Australian dollars (AUD) and include GST where applicable.

(b) We accept payment via:
✅ Credit Card
✅ PayPal
✅ Direct Debit
✅ Payment plans (via Humm Finance, ZipMoney, or Afterpay – subject to their terms & conditions).

(c) If your payment is declined or fraudulent, your order will be canceled.

4. Shipping & Delivery

🚚 Where We Ship: Australia & New Zealand via Australia Post.
💰 Cost: Shipping costs are calculated at checkout.
⏳ Processing Times:

  • Impression Kits: Dispatched within 48 hours of full payment.

  • All other orders: Allow up to 14 days for dispatch.

📦 Delivery Details:

  • Ensure your delivery address is correct.

  • If you need to change your delivery address, contact us ASAP.

  • If you're unavailable at the time of delivery, re-delivery fees may apply.

📜 Title & Risk: Ownership transfers to you upon delivery and full payment. If your payment is declined, we reserve the right to reclaim the product.

5. Discounts & Promotions

  • Promotional discount codes must be entered at checkout.

  • Terms for each discount will be specified at the time of issue.

6. Consumer Rights & Returns

We comply with Australian Consumer Law (ACL), which means you have rights that cannot be excluded.

🔹 If your product is faulty, we will offer a repair or replacement (subject to assessment).
🔹 Due to the nature of our treatments, once treatment has started, refunds are not available.
🔹 Returns must be sent to: Bitesoft Co, 2/9 Lomandra Place, Coolum Beach 4573, QLD.
🔹 Use a trackable carrier for all returns.

7. Limitation of Liability

By purchasing from us, you acknowledge that:

  • Treatment outcomes may vary from person to person.

  • We are not responsible for any adverse effects you may experience.

  • You assume all risk associated with the use of our products.

To the fullest extent permitted by law, we exclude:

  • All implied warranties, guarantees, or conditions.

  • Liability for any indirect, incidental, or consequential damages (including lost profits).

If we are found liable for any reason, our maximum liability is limited to the amount you paid for the product.

8. Dispute Resolution

We aim to provide the best possible experience, but if you have a concern or dispute, please:
1️⃣ Contact us first – we’ll try to resolve it with you directly.
2️⃣ If unresolved, the matter can be referred to mediation (through the QLD Law Society).

9. Other Legal Stuff

  • Amendments: We may update these Sales Terms from time to time. Changes apply to future orders only.

  • Indemnity: You agree to cover any costs arising from your breach of these Sales Terms.

  • Governing Law: These Sales Terms are governed by Queensland law.

Need Help?

📧 Email us: info@bitesoftco.com
🌏 Visit us online: www.bitesoftco.com

By purchasing from Bitesoft Co., you agree to these Sales Terms. We’re here to support you on your smile journey! 😁✨